Enterprise Support Portal

Enterprise Support Portal

Remote-First Protection Plan

Secure your digital infrastructure with Annual Maintenance Contracts — guaranteeing 24/7 uptime, instant remote support, and proactive health monitoring for businesses worldwide.

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24/7 Active Support
55+ Countries
4.9★ Rated

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99.9%
Uptime SLA
<15m
Response
500+
Clients
500+Active Contracts·
55+Countries Served·
99.9%Uptime SLA·
<15 minResponse Time·
4.9★Client Rating·
24/7Expert Coverage·
100%Remote Resolution·
6+Years Active·
500+Active Contracts·
55+Countries Served·
99.9%Uptime SLA·
<15 minResponse Time·
4.9★Client Rating·
24/7Expert Coverage·
100%Remote Resolution·
6+Years Active·
The CareShield Advantage

Why Choose an AMC?

Predictable costs. Zero downtime surprises. One flat annual fee protecting your entire digital operation.

Save Up to 60%

One flat fee replaces unpredictable per-incident billing. AMC clients save an average of 60% annually compared to ad-hoc support calls.

Priority Response

Skip-the-queue access. Pro & Enterprise clients get guaranteed response within 15 minutes, around the clock.

100% Remote

We diagnose and resolve issues instantly via AnyDesk or TeamViewer — no waiting days for an onsite technician.

Proactive Protection

Monthly system health checks, patch deployments, and security audits catch threats before they escalate.

Unlimited Sessions

No per-call charges, no hourly billing. Submit as many tickets as needed — your plan covers everything.

Formal Agreement

Every client gets a signed digital contract with clear SLAs, device registration, and full legal terms.

What's Included

Complete Remote Coverage

Strictly Remote · No Hardware · No Onsite Visits

Unlimited Remote Support

Round-the-clock troubleshooting via AnyDesk/TeamViewer for errors, crashes, and configuration issues.

  • Error Diagnosis & Resolution
  • Software Crash Recovery
  • Application Configuration
  • 24/7 Session Support

Windows & Mac Optimization

Keep your Windows and macOS systems performing at peak. Updates, drivers, and startup optimization handled remotely.

  • Windows 10/11 Configuration
  • macOS Ventura/Sonoma Support
  • Driver Updates & Reinstall
  • Startup Speed Optimization

Security Suite

Proactive threat detection, malware scanning, virus removal, and firewall configuration.

  • Deep Malware & Rootkit Scan
  • Real-Time Antivirus Setup
  • Browser Hijack Removal
  • Firewall Configuration

Peripheral Setup

Remote configuration of printers, scanners, webcams with instant driver conflict resolution.

  • Printer & Scanner Setup
  • Driver Conflict Resolution
  • Webcam Configuration
  • Multi-Device Management

Email Support

Outlook configuration, PST repair, and resolving sending/receiving errors for business email.

  • Outlook Configuration
  • PST File Repair
  • Send/Receive Error Fix
  • Calendar & Contact Sync

Monthly Health Checks

Proactive system scans, performance diagnostics, and health reports to catch issues early.

  • Monthly Health Reports
  • Performance Diagnostics
  • Disk Space Management
  • Background Process Audit

Important Exclusions

This plan is strictly remote only. Hardware repair, physical on-site visits, data recovery from failed drives, and software licensing costs are not included. We will diagnose any hardware fault remotely and provide a clear written report with guidance on next steps.

Transparent Pricing

CareShield™ Protection Plans

All plans include unlimited remote sessions. No hidden fees. No per-call charges.

1 Year

$299 / year

24/7 Standard Support

  • Unlimited Remote Sessions
  • Windows & Mac OS Updates
  • Virus & Malware Removal
  • Email & Chat Support
  • Monthly Health Report
  • Peripheral Configuration
Get Started
Most Popular

2 Years

$499 / 2 years

Priority Response Queue

  • Everything in 1 Year
  • Skip-the-Queue Priority
  • Quarterly Strategy Review
  • Cloud Backup Configuration
  • Dedicated Account Manager
  • Emergency P1 Escalation
Get Started
Best Value

3 Years

$699 / 3 years

VIP Enterprise Support

  • Everything in 2 Years
  • Emergency P1 Response
  • Custom IT Roadmap
  • Staff Training Sessions
  • Annual Security Audit
  • Multi-Device Coverage
Get Started

All plans include a 7-day satisfaction guarantee. · GST-compliant invoices provided. · Monthly & Quarterly options available on request.

Monthly and Quarterly plans also available. Contact us for custom durations and multi-device enterprise pricing.

Got Questions?

Frequently Asked Questions

Pro & Enterprise AMC clients receive guaranteed first-response within 15 minutes, 24 hours a day. Standard 1-Year plan clients receive a response within 4 hours. For P1 emergencies (server crashes, ransomware), all clients receive immediate priority escalation regardless of plan tier.
No. This plan is strictly remote support only. Hardware repair, physical on-site visits, and component replacements are excluded. However, we will diagnose any hardware issue remotely, provide a detailed written fault report, and guide you clearly on what parts to purchase and what to tell a local technician.
Yes. The plan is device-transferable up to 2 times per contract year. Simply notify us before requesting support on any new device so we can update your registered device list in the agreement.
No. Software licences such as Windows, Microsoft Office, or any third-party applications must be purchased separately through authorised channels. Our plan covers installation, configuration, and troubleshooting of any software you already own.
We provide full support for Windows 7 through 11 and macOS (including Ventura, Sonoma, and Sequoia). We do not support Linux, ChromeOS, or any other operating systems. If you are unsure whether your device qualifies, feel free to contact us before purchasing a plan.
AMC clients can access support via Direct Call (+91-8383076516), WhatsApp, or the Support Portal at support.solvitrontech.com. Pro and Enterprise clients have priority routing so they connect to an engineer faster than the standard queue.
We accept Bank Transfers (NEFT/IMPS/RTGS), UPI, and major Credit/Debit Cards. All invoices are GST-compliant with our GSTIN 07FPZPA6444F1ZI. International clients can pay via wire transfer.
You may cancel within 7 days of activation for a full refund if no support sessions have been used. After 7 days or once service has commenced, fees are non-refundable. You may transfer the remaining plan to another user or device.
Get Protected Today

Start Your CareShield™ Plan

Send an enquiry and our team will contact you within minutes to activate your plan.

Let's Connect

Reach out via any channel — we respond fast.

Headquarters

H430, H Block, Shamsul Road,
Jaitpur Extension Part 2,
New Delhi — 110044, India

Phone / WhatsApp

+91 8383076516

Email

info@solvitrontech.com

Message on WhatsApp

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We typically respond within minutes.